Privacy Policy – AyurHealth
Effective Date: 01/01/2026
1. Introduction
AyurHealth (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our clients’ personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health records legislation.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
2. Our Contact Details
AyurHealth
2 Yelland Street, Hillcrest SA 5086
Phone: (08) 8123 8903
Email: doctor@ayurhealth.com.au
Website: www.ayurhealth.com.au
3. What Personal Information We Collect
We may collect the following information:
- Name, date of birth, gender, and contact details
- Address and emergency contact information
- Medical history and health information
- Treatment notes and clinical records
- Medicare, NDIS, My Aged Care, private health fund, or referral information
- Payment and billing information
- Appointment and booking information
- Website enquiry forms and communication records
4. How We Collect Personal Information
We collect personal information:
- Directly from you during consultations
- Through online booking systems and website forms
- Via email, telephone, SMS, or social media communications
- From referral sources, health professionals, family members, carers, NDIS providers, or My Aged Care representatives (with consent)
- Through client registration and consent forms
5. Why We Collect Personal Information
We collect personal information to:
- Provide Ayurvedic consultations and treatments
- Deliver remedial massage, lymphatic drainage, counselling, yoga, and wellness services
- Maintain accurate clinical records
- Process appointments and payments
- Communicate with clients regarding appointments and services
- Meet legal, regulatory, and professional obligations
- Support NDIS and My Aged Care service delivery
- Improve our services and client experience
6. How We Use and Disclose Personal Information
We may use or disclose your information:
- To provide treatment and healthcare services
- To communicate with you regarding your care
- To process payments and health fund claims
- To coordinate care with other healthcare providers (with consent)
- To comply with legal obligations
- To insurers, auditors, professional advisers, or regulatory authorities when required by law
We will not sell or rent your personal information to third parties.
7. Overseas Disclosure
AyurHealth generally stores information within Australia. Some electronic systems, cloud-based software, or service providers may store information on servers located outside Australia.
Where practical, we take reasonable steps to ensure overseas service providers comply with Australian privacy requirements.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests should be made in writing to:
We will respond within a reasonable timeframe.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Measures include:
- Secure electronic record systems
- Password-protected devices and software
- Restricted staff access
- Secure storage of paper records
- Staff confidentiality obligations
10. Retention and Destruction of Information
We retain health records as required under applicable laws and professional standards.
When personal information is no longer required, it will be securely destroyed or permanently de-identified in accordance with legal requirements.
11. Website and Online Services
Our website may collect limited information such as IP addresses, browser information, cookies, and website usage data to improve website functionality and user experience.
Users may disable cookies through their browser settings.
12. Complaints
If you believe your privacy has been breached or your personal information has been mishandled, please contact us:
Email: doctor@ayurhealth.com.au
Phone: (08) 8123 8903
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
13. Changes to this Privacy Policy
AyurHealth may update this Privacy Policy from time to time. The latest version will be available on our website and upon request.
By using our services, you acknowledge that you have read and understood this Privacy Policy.